LEGAL REFERENCE

Your Data Stays Protected at money69

Q: What happens if I forget my password or lose access to my phone?

Email support@money69.app with your KTP number and registered email. We'll verify your identity and unlock your account. If two-factor is enabled, we confirm it's you before issuing a temporary code.

Q: What if I think my account has been compromised?

Change your password immediately, then email security@money69.app with details. We'll review your login history and freeze suspicious activity. Check your DANA, OVO, GoPay or QRIS apps too.

We've built our privacy framework around one principle: your account security and payment information come first. Every deposit via DANA, OVO, GoPay or QRIS moves through encrypted channels...

Encrypted transfersIndonesia-compliantYour control alwaysQRIS · DANA · OVO · GoPay

See the Lobby Read FAQ

Privacy Policy Overview for Indonesia

money69 operates under Indonesia data protection standards and regional payment frameworks. We collect personal information (name, email, phone, address) to verify your identity, process withdrawals via DANA, OVO, GoPay and QRIS, and keep your account secure. We do not sell your data to third parties. Payment processors handle transaction records separately under their own compliance agreements. Access to your personal information is

restricted to authorised staff who need it to service your account. You retain the right to request, update or delete your data subject to legal holding periods.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Email Support Reach our privacy team at [email protected] with any concerns about your data, account access or how we handle your information.

In-App Help Log into your money69 account and open the Help menu. Submit a privacy request directly — we'll respond within two business days.

Account Settings Update your contact details, review login history and manage notification preferences anytime from your account dashboard.

TRUST MARKERS

Privacy Standards We Meet

Encryption Standard

All transfers via DANA, OVO, GoPay and QRIS use TLS 1.2+ encryption. Your payment details never pass through our servers unencrypted.

ID Verification

We verify your identity once during account creation using your KTP or passport. This protects both you and our platform from fraud.

Payment Processor Partnership

DANA, OVO, GoPay and QRIS partners store transaction records separately. We only see confirmation codes, never your full payment details.

Audit Trails

Every login, deposit and withdrawal is logged with timestamp and device data. You can review this history anytime in your account settings.

No Third-Party Sales

We do not sell, rent or lease your personal information to marketing firms, advertisers or data brokers under any circumstance.

Retention Rules

Account data is retained for seven years after closure for tax and fraud-prevention compliance. You can request deletion of non-mandatory fields sooner.

Privacy Consistency Across money69

Live Casino Tables	Same privacy framework: encrypted login, session tokens refreshed every 30 minutes, chat logs retained for 90 days only.
Slot Lobbies	Gameplay data (spin history, feature triggers) stored locally on your device first, synced encrypted. No raw spin details shared with third parties.
Sportsbook Markets	Betting history encrypted and stored separately from identity data. Odds feeds come from licensed providers but contain no personal information.
Mobile App	Uses the same encryption as web version. Biometric login (fingerprint, face) is optional and stored only on your phone, never on our servers.
DANA, OVO, GoPay, QRIS	All four payment partners comply with Indonesian banking regulations. We act as a facilitator only; they retain transaction encryption responsibility.
Withdrawal Requests	When you request funds back to DANA, OVO, GoPay or QRIS, we verify your account but never store your e-wallet credentials or payment tokens.
Account Closure	Close your account anytime. We anonymise personal data within 48 hours except records required for dispute resolution or legal compliance.

What This Privacy Policy Protects

Your Login Credentials

Passwords are hashed one-way using bcrypt. We cannot read them even if asked. Two-factor authentication (SMS or authenticator app) is optional but recommended.

Payment Information

DANA, OVO, GoPay and QRIS connections use OAuth tokens that expire automatically. Your card or account numbers are never stored on money69 servers.

Your Account Balance

Stored encrypted in our database. Only you (logged in) and authorised staff for dispute handling can see it. Withdrawals are logged but balance queries are not.

Communication Records

Emails and in-app messages are retained for 12 months. Chat logs in live casino rooms are kept for 90 days. You can request deletion anytime.

Device and IP Logs

We track your device type, OS, and IP address for fraud detection and account recovery. This data is deleted 18 months after your last login.

Responsible Limits You Set

If you set session time limits or spending caps, those preferences are encrypted and never shared with casino operators or payment partners.

Privacy Questions Answered

No. Game providers see only your session ID and bet amounts — never your name, email, phone or payment details. Live dealer feeds are streamed directly to you; chat logs stay on our servers only.

Yes. Log in, go to Account Settings, then Privacy & Data. You'll see your profile, login history, device list and last 12 months of transactions. Export a full copy anytime.

Email [email protected] with your KTP number and registered email. We'll verify your identity and unlock your account. If two-factor is enabled, we confirm it's you before issuing a temporary code.

Yes. We never store payment credentials. DANA, OVO, GoPay and QRIS handle encryption themselves. We only receive confirmation codes after you approve each transaction on their platform.

Personal details (name, email, KTP) are anonymised within 48 hours. Transaction records for tax and fraud purposes are kept for seven years in encrypted, anonymised form.

Yes. In your Account Settings under Notifications, uncheck 'Promotional Updates'. You'll still receive transactional emails (login alerts, withdrawals, support responses).

Change your password immediately, then email [email protected] with details. We'll review your login history and freeze suspicious activity. Check your DANA, OVO, GoPay or QRIS apps too.